We provide Non-Voice and Back-office services in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business.
Non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients/customers. At Fusion BPO Services we train our representatives for the non-voice processes by nurturing their other skills apart from the speech skills.
Back Office support allows you to outsource semi-standardized tasks like email and chat support, documentation, data mining, research and report writing, presentation preparation, bookkeeping, financial analysis, website development and support, etc. to an offshore team.