NET Promoter Score

NET Promoter Score

Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional customer satisfaction research and is claimed to be correlated with revenue growth.

  • Conducting survey over phone through IVR Platform.
  • Present summaries and analyses of survey data, including tables, graphs, and fact sheets.
  • Re-contacts those who initially refuse to participate in the survey to negotiate their participation.
  • Perform support services involving interactive voice enabled word processing, spreadsheet and database programs.