Contact Center Solutions

We provide dynamic and flexible solutions for your customer care in inbound segment. We provide a plethora of benefits for your company to likely increase customer satisfaction. Inbound customer support is only one of the services our company has to offer. Advertise your products via telemarketing. Let our professionals call people, tell them all about your service, and persuade them that it is exactly what they need right now.

Idialer Core Capabilities:

  • ACD (Automatic Call Distributor)
  • IVR (Interactive Voice Response )
  • Predictive Dialer
  • Voice Logger
  • Detail Reporting
  • Real Time Monitoring Dashboard
  • CTI
  • Voicemail
  • Conferencing
  • Remote Agent Access
  • Dynamic Queuing
  • Advance Lead Management
  • Web Chat
  • Quality Monitoring and Analytics

iTracker is an intelligent ticket managing application to manage & track Product Service, Sales & Internal Communications.

Itracker Core Capabilities:

  • Easy Integration with iDialer & iCRM
  • Inbound Customer Support
  • Full Escalation History (Assign & transfer)
  • Rich Text Editor for Campaign Description
  • File Attachment
  • Organizational Hierarchy Based Ticket Allocation
  • Detailed Reporting Module
  • Ticket Forwarding & Receipt Facility
  • Detailed Reporting Module
  • Integrated with Email & SmS Gateway

iCRM is a dynamic CRM with multi-level integration capability. Multiple modules like product Management & Advanced Financial calculation can be added with CRM.

Icrm Core Capabilities:

  • Customer Database
  • Automatic information POPUP
  • Conversation History tracking
  • Dynamic search from profile data
  • Purchase & service history
  • Intelligent product suggestion
  • Service & Product base statistical report
  • Customer profiling & complex calculations
  • Quality Monitoring and Analytics
  • Elaborate reporting module
  • 99.99% Uptime Center